During GIRO’s HASTUS User Group event in 2024, one standout discussion highlighted how scheduling can be a true driver for improving the rider experience. Efficient timetabling doesn’t just optimize operations, it ensures riders benefit from reliable, convenient, and well-connected service—a top priority for every transit agency.
Objective
Timetabling has traditionally focused on two primary objectives: service effectiveness and scheduling efficiency. Service effectiveness is concerned with the quality of transit services, emphasizing the need to meet passengers’ needs and offer high-quality travel options. One key aspect of service effectiveness in the timetabling process is the provision of timed transfer opportunities, which can significantly enhance the passenger experience by reducing waiting times and improving connection reliability.
In contrast, scheduling efficiency addresses the cost of service. It involves managing the operating budget and optimizing resource use. One technique critical to scheduling efficiency is Cycle Time Analysis, which helps reduce costs by refining operational practices. By analyzing and improving cycle times, transit agencies can better manage their budgets while maintaining service quality.
Challenges
Timetabling often faces challenges due to the inherent conflict between service effectiveness and scheduling efficiency. Enhancing transit service quality typically requires additional funding, which can strain the operating budget. Budget constraints force agencies to focus heavily on scheduling efficiency, sometimes at the expense of service quality. Practically, improving scheduling efficiency often involves reducing excess layover time, which can negatively impact drivers’ work conditions.
Curious about strategies that strike the right balance between cost efficiency and rider experience?